Key takeaways
- Lumen stopped selling and renewing business voice contracts on August 1, 2026.
- Existing contracts are honored, then move to month-to-month instead of renewing.
- Lumen’s CFO said the company will be “aggressive” about end of life.
- No end-of-life date had been published as of October 30, 2026.
Lumen sells business voice nationwide, so Las Vegas companies that still know the service as CenturyLink or Level 3 are affected too.
What Lumen announced
Lumen stopped selling and renewing business voice on August 1, 2026, including SIP trunking, Voice Complete, and voice for Microsoft Teams and Zoom, according to Channel Dive. Industry reports also list PRI circuits, analog lines, and toll-free service, so confirm your exact products with Lumen.
On Lumen’s August earnings call, CFO Chris Stansbury said, “End of life is a different story; we’re going to be aggressive about that,” and called voice “not our future” (Channel Dive).
What happens to your contract
Lumen says it will honor current voice contracts. When a contract expires, the service moves to a month-to-month agreement instead of renewing. Month-to-month service can change on shorter notice, so check your agreement and ask Lumen what notice it will give.
How to plan the move
- Pull a recent Lumen bill and list every line, trunk, and toll-free number.
- Flag special-purpose lines such as fax, alarm, and elevator phones.
- Decide whether to keep your phone system with SIP trunks or move to a hosted system.
- Schedule the number port with a coordinated cutover.
- Cancel Lumen only after every number shows as ported.
For more detail, see Did Lumen say goodbye?
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