Key takeaways
- Your 702, 725, and toll-free numbers can be ported to a new provider.
- You need a recent bill and a signed Letter of Authorization to start.
- Keep your old service active until every number has moved.
- A coordinated cutover keeps calls ringing through the switch.
The number on your sign, your website, and your customers’ phones is one of your most valuable business assets. When you change phone providers, you can bring it with you. This is called number porting.
What you need to start
- A recent bill from your current provider, showing the account number and service address.
- A list of numbers to move, including fax, alarm, and toll-free numbers.
- A signed Letter of Authorization (LOA) that lets the new carrier request the port on your behalf.
- Your account PIN, if your current provider uses one for port requests.
How the port works
- Your new provider submits the port request with your LOA.
- Your current provider validates the details. Mismatched names or addresses are the most common cause of delay.
- A port date is confirmed.
- On port day, calls start ringing on the new system, and both sides test inbound and outbound calling.
Mistakes to avoid
- Do not cancel your old service first. If the account closes before the port completes, the number can be lost.
- Check your contract. Porting does not cancel early termination terms.
- Do not forget special lines. Fax, alarm, and elevator lines need a plan too.
How we handle it
We collect your bill and LOA, submit the port, set up your phones and call flows ahead of time, and test with your staff on port day. Porting is always free, and you cancel your old provider only after every number shows as ported.
Have questions about your numbers? Contact us for a free review.
Need a better business phone system in Las Vegas? Get a free quote from a local carrier with on-site installation.